Returns

Sleep on it for 30 nights. Not for you? We collect it free and refund you in full.

Good sleep takes more than one night to judge, so you get 30. Sleep on it, wash it, use it. If it is not for you, we collect it free and give you a full refund. Your money, not a voucher.

Wrong firmness? It is covered by the 30-night trial: send it back for a full refund and choose the other feel.

Two-year quality promise: if stitching or fabric fails in normal use, we replace it.

To start a return, email hello@getcomfie.co with your order number. We reply within one business day, Monday to Friday. These promises sit on top of your statutory rights.

How to return

  • Tell us

    Email hello@getcomfie.co within your 30 nights, with your order number. That is all it takes to start.

  • We collect it

    We arrange a free collection. Washed and slept on is fine. That is the whole point of a trial.

  • Get a full refund

    Once it is back with us, you get a full refund. Your money, not a voucher.

  • 30-night trial

    Use it, wash it, sleep on it. Not for you? Free return, full refund.

  • Pick your feel

    Soft or firm, by how you sleep. Not sure? One of each.

  • Two-year quality promise

    If stitching or fabric fails in normal use, we replace it.

These promises sit on top of your statutory rights.

Return questions

Can I return a pillow I have washed?

Yes. Sleep on it, wash it, use it. The 30-night trial covers all of that, and the collection is free.

Who pays for the return?

We do. Trial returns are collected free of charge, so you never pay for a label or a trip to the post office.

How long does a refund take?

We refund you in full once the collected parcel is back with us. Your bank may take a few days to show it. Still waiting? Email hello@getcomfie.co and we will chase it.