How can we help?

Quick answers below. Write to us any time and we reply within one business day.

Orders and delivery

How long does delivery take?

US Standard takes 5 to 8 business days, or 3 to 5 with Express. Every order leaves us within one business day, with tracking.

Will I pay customs fees?

Not in the US: duties and taxes are included in the price. Orders to Canada, the UK and Europe may carry local import charges, depending on your country.

Why does my pillow look flat in the box?

Pillows and duvets travel vacuum packed. Unwrap them, give them a shake and allow 24 hours to fluff up fully.

Can I change my order or address?

Yes, as long as it has not left us yet. Email hello@getcomfie.co with your order number. We dispatch within one business day, so write soon.

How do I track my parcel?

Every order ships with tracking. Use the link in your dispatch email to follow it to your door.

Which payment methods do you take?

All major cards, Shop Pay, Apple Pay and Google Pay, through a secure checkout.

Trial and returns

How does the 30-night trial work?

Sleep on it, wash it, use it. If it is not for you within 30 nights, tell us. We collect it free and give you a full refund.

Who pays for the return?

We do. Returns within the 30-night trial are collected free, and you get a full refund, not a voucher.

What if my pillow is the wrong firmness?

It is covered by the 30-night trial: send it back for a full refund and choose the other feel.

When do I get my money back?

We refund you in full once your collected return is back with us. Your money goes back the way you paid, never as store credit.

Does the trial replace my legal rights?

No. Our trial, swaps and quality promise sit on top of your statutory rights, which stay fully in place.

Products and sizing

What does hotel quality mean?

Made to hotel spec: 400 thread count cotton percale and proper fill, from the same kind of mills that supply hotels. Without the hotel markup.

What size do I need?

Pillows come in Standard (20 x 26 in) and King (20 x 36 in). Our sheets have deep pockets for mattresses up to 16 in.

Why soft or firm?

Many good hotels let you pick your pillow, soft or firm. Firm means more fill, so it holds more height for side sleepers. Soft suits back and stomach sleepers. Not sure? Choose One of each.

Will percale feel soft?

It starts crisp, cool and matte, like a good hotel sheet, and softens with every wash.

Which pillow feel is right for me?

Soft suits back and stomach sleepers. Firm suits side sleepers. Not sure? Choose One of each. You have 30 nights to be sure.

Care

How do I wash my pillows and sheets?

Pillows: machine wash warm on gentle, then tumble dry low with two dryer balls. Sheets and covers: wash warm, dry low.

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